bnbkosher-logo
  • Sign Up
  • country-flag

    English

    • country-flag

      English

    • country-flag

      Hebrew

    • country-flag

      Français

    USD

    • country-flag

      USD

    • country-flag

      GBP

    • country-flag

      ILS

    • country-flag

      EUR

    • country-flag

      USD

    • country-flag

      GBP

    • country-flag

      ILS

    • country-flag

      EUR

    • country-flag

      USD

    • country-flag

      GBP

    • country-flag

      ILS

    • country-flag

      EUR

    • country-flag

      USD

    • country-flag

      GBP

    • country-flag

      ILS

    • country-flag

      EUR

Cancellation Policy

  1. Cancellation Policy

     

    1. How does a cancellation work?
    • The cancellation policies are designed to protect both providers and tenants.
    • In accordance with the cancellation policy, cancellations are considered to be withdrawals before the planned check-in.
    1. How does a tenant cancel a booking?
    • To ensure a smooth and secure process, all cancellations must be processed through B&B Kosher.
    • If a tenant wishes to cancel a booking, the tenant should please contact our customer support team.
    • Cancellations made by the tenant must be communicated in text form. Cancellations must include the booking code and must be sent from the tenant’s email address registered with B&B Kosher and noted in its user profile.
    • Providers must cancel their bookings through B&B Kosher cancellation page, which is available on the "My Listings" page in "My Account". By cancelling through this page, an automated cancellation in text form will be generated and sent to B&B Kosher’s Customer Support.
    • Please note that a cancellation is not effective until one has received a confirmation e-mail from B&B Kosher.
    • Our customer support team will immediately handle a cancellation request and inform your provider or tenant. 
    1. If the tenant cancels, how are the reimbursement to the tenant and payment to the provider calculated?

    3.1. General regulations

    • The amount refunded to the tenant depends on when a booking is cancelled and the cancellation policy chosen by the provider or the policy of B&B Kosher.
    • To ensure a smooth and secure process, all cancellations must be processed through B&B Kosher.
    • The refundable amount depends on the applicable cancellation policy. The amount of the cancellation fee is shown in the booking process. The rules under section 8.4. regarding the payment procedures apply.
    • Regardless of the cancellation policy chosen by the provider, tenants are responsible for proving that the provider incurs no loss or a significantly lesser loss than the cancellation fee.

    3.2. Individual cancellation policies

    Cancellation Policy: 

    Tenants will be refunded 100% of the total price minus the cancellation fee if the tenant cancels the booking less than 24 hours after the booking has been accepted. Tenants will be refunded 50% of the total price minus the cancellation fee if the tenant cancels the booking more than 7 days before check-in. For cancellations that are made less than 7 days before check-in, the tenant will be refunded 5% of the total price minus the cancellation fee. For cancellations that are made less than 24 hours before check-in, the tenant will receive no refund.

    No-Show Policy: 

    If a tenant does not arrive on the day of check-in, the tenant will receive no refund. A tenant’s failure to arrive is a breach of the tenant’s agreement with the provider and a breach of trust and a harmful act that violates the spirit of the B&B Kosher enterprise.

    Regarding a tenant’s failure to arrive caused by special circumstances, such as bereavement or natural disasters, please see below. 

    1. What happens if the provider cancels?
    • In the case of cancellation by the provider, the tenant will be reimbursed the full price of the booking, less the service fee. In such a case, no cancellation fees will be incurred by the tenant.
    • B&B Kosher will expend its best efforts to help the tenant find alternative accommodation.
    • If the provider cancels more than 24 hours after the booking has been accepted, the provider must pay a cancellation fee of 15%of the total price of the booking. The cancellation fee payable by the provider will be 50% of the total price if the provider cancels the booking less than 7 days before check-in. The cancellation fee payable by the provider will be 100% of the total price if the provider cancels the booking less than 24 hours before check-in or if the tenant arrives for check-in and is denied access to the accommodation (e.g. in a case of double booking). If the booking had been accepted with "Instant Booking" and the booking is then cancelled within 24 hours after confirmation, no cancellation fee will apply.
    • The cancellation fee will be deducted from the provider's next booking.
    • The provider will not receive a payment from any bookings they have cancelled.
    • The listing connected to the cancelled booking will be penalized in the rankings.
    • A one-star review will automatically be added to the reviews section of the listing connected to the cancelled booking.
    1. Special cancellation policies

    5.1. Bereavement

    In the event of bereavement within the family (parent, spouse, sibling, child) between seven days and 24 hours before arrival, the tenant will be reimbursed the full price. The provider will have no claim for payment. No cancellation fees will be incurred. Less than 24 hours before arriving, the tenant will receive 75% and the provider 25% of the total price. No cancellation fees will be incurred. A death certificate is required as proof.

    5.2. Natural disasters and other unforeseeable events

    In the case of natural disasters, war, terrorist attacks or nuclear accidents which make it impossible for a provider to meet its booking obligations, the tenant will be reimbursed 100% of the total price. No cancellation fees will be incurred. A full refund will also be due if the tenant’s means of transportation are damaged and the tenant is unable to reach the accommodation in some other way and can provide evidence of this.

    1. What happens if problems occur after check-in?
    • If a tenant has serious grounds for complaint when checking in, one should please contact our Customer Support team within 24 hours. If the accommodation is not in the condition described in the agreement, we will send corresponding complaints to the provider. After reviewing the case, we will deduct the amount to be paid to the provider accordingly and refund the rest to the tenant.
    • If the tenant arrives for check-in and is denied access to the accommodation, one should please contact our Customer Support team immediately. We will make all reasonable efforts to find the tenant an alternative property for a comparable price. B&B Kosher views most seriously any provider who denies the tenant access to the accommodation, whether as a result of double booking or for any other reason and will impose appropriate sanctions on such provider.
    • Please note that a refund is possible only if we receive the tenant’s complaint within 24 hours after checking in.
    • B&B Kosher reserves the right to demand payment in the amount of the processing fee from the provider.